General FAQ's

If you cannot find the answer to your question below call us on 01383 852742  or email us at bark@editiondog.com  

How can I contact Edition Dog about my subscription?

If you need to contact us for any reason you can give us a call on our office number 01383852742 (please email if no reply) and speak to the team or email us at bark@editiondog.com 

When will my subscription begin?

The first issue of your Edition Dog Magazine subscription is sent to you right away when you order.

After a few days you will receive an email invite to arrange your welcome gift. This will include a voucher code that has been attributed to your account only. That will discount the cost of the box by 100% and will apply a nominal courier cost of £3.45 for tracked delivery. You will be invited to disclose puppy, small, medium or large and we request all customers to thoroughly check the contents of the box for suitability and also supervise your dog especially when using new wellbeing products and treats. We usually use Royal Mail 48 service.

How do I access my account? Portal?

Some subscribers check out without activating their account/portal (simple click of a bitton). When you receive an email invite we recommend you activate so you can manage your subscription. If you try to login and it says you are not recognised thats because you didn't activate tour portal. email us at bark@editiondog.com and we will send you another invite.

Legacy subscribers (prior to March 2021) please login here on our phase one system.

https://www-editiondog-com.paywhirl.com/

 How can I cancel my subscription?

On subscribing to Edition Dog you are given access to your own portal. In there you can cancel your subscription, change your address, update payment method, skip payments plus a whole lot more. However you can also contact us to do this for you by emailing bark@editondog.com or calling us on 01383 852742 (we are a small business to please email us if there is no reply).

Please ensure you cancel any automatic renewals at least 14 days prior to the transaction. If you have not done this on your own portal and have emailed in, please note it's only accepted as cancelled when you receive an email reply.

Recurring Payments

Please note when you signed up for a subscription to progress you digitally signed and agreed to recurring payments. This is industry standard. We recommend you activate your account so you can self manage but we are happy to assist by emailing bark@editondog.com If you do not want to subscribe you are welcome to purchase single copies P&P free in the UK.

After a payment is made our systems are updated automatically and a secure order is placed with the printer for 12 months and shipped direct. You are welcome to have the recipient changed if you no longer wish to receive the magazine. We cannot offer a refund on renewed or part used subscriptions that have not been cancelled 14 days in advance of renewal.

I have a quarterly, six month or annual subscription and I want to know when I can cancel?

Prior to cancellation of a quarterly subscription requires a minimum of FOUR payments, Six months requires two payments and annual sub requires one.

All subscriptions are for 12 months and we don't offer trials etc.

Cancelling is easy and all you have to do is manage on your portal, email us on bark@editiondog.com

My subscription has auto-renewed/reoccurred and I didn't want it to.

As you have full control of your account and have the extra option to email us in advance we cannot refund automatic renewals due to admin costs.  We will cancel your next renewal. Account management is your own responsibility and automatic renewal is 100% opt in function you have opted into.

Email claims

Please note we action all received emails and respond. We are a small company who have pride in our efficiency and account management so false claims will not be tolerated. Only accept an email has been received by us if you receive a response.  There could be a dozen reasons why an email was not received by the recipient.

When does my subscription expire?

Your subscription will continue / reoccur until it is cancelled. To do this as above please email us. You will have to make the minimum term payments like any contract.   You will not be refunded for any payments that have reoccured but we will happily cancel any future subscription payments. After a payment is made our systems are updated automatically and a secure order is placed with the printer for 12 months and shipped direct. You are welcome to have the recipient changed if you no longer wish to receive the magazine.

Welcome Box Contents

When you subscribe you are paying for an annual subscription. The welcome box or welcome gifts are FREE and are subject to availability. The content may change from the marketing images due to availability. We use the RRP on value claims. You are responsible for checking the contents are suitable for your dog taking into account, age, size, life stage and any other issues like allergies and other medical issues. Welcome offers are for first time subscribers and limited to one per person and one per household. 

PLEASE NOTE 

I will be moving soon how do I change my address?

To change your address email us at bark@editiondog.com with your name, current address and your new address. You should do this as soon as possible to avoid your magazine going to the wrong place.

What should I do if my magazine is late or is damaged?

If this happens sent us an email to bark@editiondog.com with your name and address and we can arrange to get a replacement sent to you 

Can I get back issues of Edition Dog Magazine?

Digital back issues can be purchased.  Print back issues are available in our shop subject to availability. All single issues come with FREE UK delivery. If you wish to purchase back issues in bulk such as four back issues or more get in touch with us and we can create you a bespoke offer. Simply call us 01383 852742

How do I contact the editors with comments or feedback?

If you have comments regarding Edition Dog editorial content or you are interested in submitting articles or photos to the magazine email Jennifer@editiondog.com

Do you make my name available to other companies?

We do not sell or share our mailing list with other companies for any reason. See our privacy policy.